Maintaining patient safety is of paramount importance within the healthcare industry. This is why at Frontline we have systems in place to ensure we operate to the highest standards of compliance.

Our 'whole system' approach to safety and governance focuses on:

  • Adhering to the latest regulation and legislation
  • Training all our staff on governance, safety and quality
  • Complaint and incident management
  • High standards of doctor revalidation and appraisal processes
  • Quality improvements informed by trend analysis
  • External quality assurance for medical revalidation and appraisal processes
  • Trained case managers and case investigators
  • Effective ways of working supported by policies, protocols and processes

We have a proactive approach to the quality, delivery and accountability of our services. Our team carries out unannounced quarterly internal audits to accurately assess all levels of compliance and identify any gaps in knowledge. From the findings, we issue reports and action plans, with individual business units responsible for required changes. We publish audit results on a league table at our monthly board meetings and at quarterly clinical governance meetings.

Our audits have consistently been awarded the highest possible quality ratings. Our Quality Management system, based on CQC guidelines, along with our client audits, demonstrate industry-leading levels of compliance.

All healthcare professionals we place adhere to strict recruitment requirements as stipulated by the legislation below:

  • The Department Of Health Guidelines
  • The Conduct of Employment Agencies and Employment Business Regulations 2003
  • The Disability and the Equality Act 2010
  • The Working Time Directive
  • Agency Worker Regulations
  • Codes of Practice for the Supply of Temporary Staffing 2002
  • The Healthcare Professionals Alert Notices Direction 2006
  • Immigration, Asylum and Nationality Act 2006 (2008)
  • Health and Social Care Act 2008
  • The Health and Safety at Work Act 1974
  • The Rehabilitation of Offenders Act 1974
  • The Disclosure and Barring Service (DBS) Codes of Practice
  • National Framework Agreements